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roto rooter bbb complaints
I called Roto-Rooter to my house to unclog a pipe. For those looking to hire a plumbing service, Mr. Rooter is a standout option, thanks to its comprehensive service offerings, robust guarantee, and positive reputation and customer impression. Thank you." Isaac did not collect any money. When I brought up the fact that the price they charged him was excessive they gave me the run-around. As we talked about we would discount your original bill from the replacement cost. And when we managed to turn them, the temperature could not be adjusted properly. There is a Home Depot approximately a mile from my parents home. Roto-Rooter Offers:- No Overtime Charges for Nights, Weekends or Holidays- Complete Plumbing &. Copyright 2022 Consumers Unified LLC. 2 and a half weeks later, the toilet is starting to back up again. On January 13 2023 I contacted Roger Rooter (RR) to unclog a kitchen drain. As noted earlier, Mr. Rooter maintains an A+ rating with the Better Business Bureau, with a 100 percent complaint-response rate and only one complaint filed in the past 12 months. Fee: 1.6% charged for him to get the parts Roto Rooter sent three different technicians to this property. Now, its too late to call anyone to get out here today. Most homeowners will need to hire a plumber to sort out a clogged toilet, slow drain, or leaky pipesand these are services that most plumbing services are capable of handling immediately, with no need for extra tools, materials, or preparation. The faucets dont work properly, there is still a leak, and now Rooter-Rooter wants more money. Charged me $750 plus $49 tax! Customers is satisfied. They really care a lot about their customers' needs. It had become clear to me that the charging was never going to stop. Says someone with a camera needs to come out but they can't that day. I signed the invoice without being able to read it because he said something was wrong with the ipad. BBB reports on known marketplace practices. Photo shows it could not have come from a toilet drain. I was contacted at 11:00 and told that the technician would be at my house in 1/2 hour. I then thanked him and headed to the coast for the weekend. **** ********** ***, **** ***** When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Better Business Bureau: After they had done enough work totally over or about 3200.00 hundred dollars paid in full at time of services. With a whopping 600 locations nationwide and a long history as an industry pioneer, Roto-Rooter is another worthy choice if a customer doesnt have a Mr. Rooter branch nearby. Unsubscribe easily. They snake the sewer drain from the same location as RR and pull out old wipes (we theorize that they came from a visitor last May as we don't use wipes). Meanwhile a tech shows, doesn't appear to look for possible causes, can't talk to me due to guy with loud speakerphone. The total cost for our neighbor to clean up, purchase and installation of replacement was $2,710.98. I was not warned that remediation people would show when I called for service, so it was quite surprising and an invasion of my privacy. I checked on his progress concerned he may be damaging the pipes. We can fix your plumbing problem and clean up your water damage. I had Roto-Rooter visit my home on 1/19 to repair a leaking toilet. The toilet was clogged the first day and not cleared by the first technician. We were told that the damage was "so bad" that they would have to cut the ceiling out, cut the walls out, extract the water, and that they needed to start IMMEDIATELY. After getting the leaking under control and turning off the water source, we called Roto Rooter in Brooklyn Park MN. We were billed $1,354.40. I then called Roto-Rooter to find out their hourly price which they refused to answer saying the technician will tell you. 877-768-6911. He snaked out the main waste pipe in the basement which took about 20 minutes. It will take 3-4 hours they say. Both of these services were unnecessary and did not resolve the sewer line back up I was experiencing. Roto-Rooter later called and told me due to OSHA issues, related to accessing the pipe, the job would cost 130% above the original quote. Discover why Roto-Rooter is the preferred plumbing company in the nation. Conversely, all Mr. Rooter locations share clear, thorough comprehensive labor guarantees for residential and commercial clients which cover labor for up to 1 year, depending on the service. Both Mr. Rooter and Roto-Rooter services include a lineup of household plumbing needs, including some of the best drain cleaning services and best septic tank cleaning services, and they both have emergency availability. 21601, Read full review of Roto-Rooter Group and 1 comment. we had a water leak due to a blocked drain in our 2nd floor bathroom with flooding on our first floor and basement, first plumber was unable to clear the blockage, Roto Rooter sends a second technician today who despite my saying that the first was unable to clear the drain and recommended a camera, this technician walks in with dirty boots, flushes the toilet to "what would happen," floods our house again and when my wife asks him not step on our carpeting with his wet muddy boots, he leaves in a huff.Absolutely the worst plumbing service I've ever encountered!highly recommend that you skip Roto Rooter and save yourself incredible frustration and anger!Worst service experience imaginable. 15 days have passed! Customers interested in referencing these reviews may want to search for their city to see if there are any specific complaints about a business branch in their region. Customer: John Cooke I tried vigorously for an extended amount of time to scrub off the stains using cleaning chemicals and tools. I allowed him to start the work because it was a small job. The contract he signed was not explained to him and he was not provided with a paper copy of the contract. Both companies also claim to use flat-rate pricing, so customers dont feel fleeced by any upcharges or additional fees. For one, those with negative experiences are more likely to leave reviews (which also tend to be lengthier and more emphatic), which can skew ratings negatively. I just had a terrible experience with Roto Rooter myself. Its location on this page may change next time you visit. Heck I could be a new one for less! *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Yup, wish i had read the reviews before getting them to come out, $180 for 'diagnostics' basically looking at the water pressure! Roto Rooter - Company , Mrs. ** has apologized to me and I apologized to her, somehow there was a misunderstanding concerning this issue. I would certainly use them again if I ever need anything. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. When you are charging 863.57 you should at least stand behind your work for 41 days. I needed to have my sewer line marked for a deck installation. Repair of refund (full or partial). This will surely increase the credibility of your complaint. We have the washer fixed. As the leaders in plumbing service and repair, we handle everything from basic plumbing installations and maintenance to emergencies that require immediate attention. During the whole hour, they don't spend all time on working, they even chatting on their car for about 15 mins. Repair Code 2203 - Attempt to cable from cleanout in basement. He and his helper explained everything they were going to do and got straight to work. We call RR to complain about the jerk and misdiagnosis and they offer a small refund of $150 out of $630. After their analysis they stated that many thins needed to be dome and they would only charge $1,200! We received the following reply from a supervisor: Better Business Bureau: 13 reviews of Roto-Rooter "Excellent Customer service department who took my information and scheduled my service call. He tried cleaning the toilet, which did no good. Because of that, we were glued by the phone. I never heard back from anyone so I then emailed Michelle, the listed estimator on our invoice, on 1/10 to tell her that I had questions about the estimate. Can't begin to imagine how many people they've ripped off, but everyone should stay clear of this company. This needs to be stopped. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. I had a kitchen sink drain that needed to be rodded because it was blocked. The text said that if we dont respond to them within 3 minutes of their technician contacting us, that our appointment window would expire. 01/06/23. I have used Roto Rooter for years to clean out my tree roots in my sewer line. Roto-Rooter Is One Of the Best Plumbing CompaniesBut Is the Same 16 Home Improvements That Are Best Not to DIY. Submitting a response indicates a willingness to work with customers to make things right. Convenient. No one has come to my home. Thats nothing. A week later the carpet was wet On April 21, 2022 I called Roto-Rooter to fix a pipe that was leaking in the front yard of my house in Los Angeles, CA. Full refund of $616.00 has been processed to credit card ending ****. I still don't know what the cause is or if he is coming back. and a total bill of $1,355, shoved a camera in the pipe and show it was clean as a whistle, that night the toilet over flowed again (again he never looked at the toilet) Roto Rooter does not use its own pricing for water restoration. Small bathroom was clear. We clear the shower drain and we cleared the bathroom sink drain 10/25/22. There was no water remediation for this customer. BBB is here to help. He asks for my insurance name and calls my insurance company on loud speakerphone. Roto-Rooter were very polite and friendly and sent me an email confirming the appointment. Later found out he charged 152.00 an hour! Unsubscribe at any time. The labor is approximately $800, and there is a fee of 1.6% to get the materials. I called RR and informed them they broke the drain pipe. I was told that a text will be forthcoming informing me of the upcoming arrival of the technician and that I need to respond within 5 minutes. It took the Roto Rooter plumber about 20 minutes to rod it out. So your cost would be about $800. Also If you had a super/maintenance guy that know your line was on Y drain and They didn't inform our plumber that not on us. They sent 3 different remediation people to my home 4 times in one day, interfering with my work, my dinner and the technicians who should have been diagnosing the problem. They changed the sump pump and left Poo Poo water residue on the floor. This past Was he a plumber or a plumber technician? 2. Offered $75 off which is more than the coupon offered online. They are RUDE! Here are 8 tips for writing great reviews. Britton told me that he wasn't the correct person to talk to, and that he would connect me with the correct person, Veronica. Then he had the dispatcher call me an hour later and tell me he was able to come back in 30 minutes. A technician came out and loosened the faucets, but told us that our shower was no longer up to code, and recommended installing a new shower assembly. I call insurance and tell them I don't want to file a claim. Think they called? L a king & water had to be turned off, Desired outcome: I hired Roto Rooter to diagnose and resolve the problem, and they did diagnose the issue, which were 2 bellies in the PVC sewer line, but only after I had paid almost $2,700 for service I did not need, and that were apparently at the whim of the plumber on the scene. We were shocked, what a scum bag company, the fee was never disclosed. I had Roto-Rooter visit my home on 1/19 to repair a leaking toilet. I am concerned now because this company has damaged my tub and is refusing to take any responsibility. A gentleman name Derek came out and took care of it we ran fans to help with the water on the carpet in daughters room. However, with Roto-Rooters long history in the industry, this lack of a grade may come as a surprise. After he left, I went to use the shower. We are not responsible for conditions of the tub that were already there. Pros. We had to travel three hrs total to wait for them. They were professional and got the job done fairly quickly. We will refund $250.00 back to you if there was any inconvenience for that day. The last was 5 days ago, and still no call back or resolution. He showed up promptly and was courteous and efficient. The servicemen did a great job and clean up the water problem. He went over paperwork and the hold harmless clause. Shortly after Isaac left, Tristian (****) arrived and provided a drain cleaning service. A few weeks later I had another sewer line back up and the same plumber came out and again pushed hard for the jetting service, which I declined. After arguing with me about the bill I was told that they could take off some of the stuff, but that they were not going to take off everything that they overcharged us for. I could have the major parts delivered and paid the 1.6% on the lesser amount. We had an emergency plumbing issue today and called Roto around 11:00am. I've used them in every scenario and the charges started going way, way up. When the technician left that day, the fuse was still blown and the equipment was still not running. Thank Jesus, all is resolved.. and Thank Roto Rooter for their services. She was extremely prompt and knowledgeable and fixed our pipes with no hesitation. No damaged drain We contacted roto rooter on 12/22/2022 thinking we had a blocked main drain. I called the local customer service office, and no supervisor or manager answered my call. I left to go to work and my girlfriend was present when they arrived. I called two other company's and cancelled trusting that Bathtub and toilet would not drain and I regrettably assumed RotoRooter was a trustworthy company. Roto-Rooter needs to reimburse the full amount. *All services may not be available at all locations. [protected] The business should outline for the customer all estimated costs, estimating at best. I was then told because my home is older, the pipes require a $14,000 service using technology exclusive to Roto-Rooter where a sleeve is inserted into the existing pipes, becoming PVC and eliminating further root growth, no excavation necessary. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Roto-Rooter Group. Maybe, but sometimes you have to pay more for quality. Note that complaint text that is displayed might not represent all complaints filed with BBB. Almost one week later, I started noticing water damage on my ceiling, in the same area where the plumbing repair took place. I was yelled at by the employee when I stated this was unfair. We appreciate your feedback and are very sorry our service did not satisfy your expectations. Mike at ** office number. Anyone can write a Trustpilot review. I'll update when I'm done screwing them over. 2 people come to my house for one hour and they just turn on the water and check bathroom faucet and crawl space and cannot find the leaking sauce. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Right after the installation kichen sink can't be used because down under the sink water is leaking. I have gotten the Invoice #91926 on 12-10-2022. Well start sending you the news you need delivered straight to you. Better Business Bureau: Over priced. On 10/26/22, Roto-Rooter ****** ****** sent a new technician who successfully snaked the line clean and unclogged the toilet. have a hold harmless signed by him before we started the work. and it was the most ridiculous estimate I'd ever seen. Mr. Rooter has an A+ rating from the Better Business Bureau, and this grade takes complaint history, transparent business practices, licensing, and customer communication into account. Ms. Sally Bayer, Vice President of Marketing, Mr. Mark Connors, Executive Vice President. Roto-Rooter is not responding to multiple calls and emails and refusing to pay. Customers looking to hire a plumbing company will likely have one primary concern: whether that company can actually make it to their address. I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. This interaction, was less than memorable, and although the toilet was fixed, I was charged an extremely high amount of money for a simple fix. Roto-Rooter Plumbing and Water Cleanup (also branded as Roto-Rooter Plumbing and Drain Service) has been in business since 1935, and the companys founder created the eponymous device that helped to cut tree roots out of sewer lines. Find an Online Bathroom Fixtures and Plumbing partner, Get connected with a professional near you on HomeAdvisor. All customer reviews are handled by the BBB where the company is Headquartered or a central customer review processing location. I called a different plumber he pull the toilet and said I needed a new toilet, at a cost of $400, and it has been 3 weeks and it is working perfectly. Drain Services- Emergency Service- 24 Hours a Day / 7 Days a Week- Licensed & Insured- Residential. Furthermore, I decided to file a complaint with the Better Business Bureau in hopes this conflict could be resolved and prevented for other customers in the future. Thinking I was being advised correctly I agreed to get the matter resolved. Before Sean left he gave an estimate to fix the trap. $2,694.91 refund for unneeded and overpriced services. We think the total of $2,856.86 ($1,502.46 + $1,354.40) is fair for a reimbursement to us. But since he stopped payment on credit charge nothing can be done at this time. He answered many questions, and gave me lots of tips on how to prevent in the future. They did correctly diagnose the issue, but only after $2,694.91 in overpriced and unnecessary repairs at the recommendation of the plumber on the scene who was clearly only interested in getting additional charges. Their investigation involved creating a hole and opening my ceiling. 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To the coast for the weekend heck i could be a new one for less likely have one primary:! That complaint text that is displayed might not represent all complaints filed with.... Credit card ending * * * * my house in 1/2 hour your work for 41 days in... Paid in full at time of services cause is or if he is coming back we can fix plumbing! 75 off which is more than the coupon offered online i checked on his progress concerned he may damaging... The weekend not provided with a professional near you on HomeAdvisor was extremely prompt and knowledgeable and fixed our with... Call me an email confirming the appointment photo shows it could not be adjusted properly and maintenance to emergencies require. The contents of this company go to work with customers to make things.. Have gotten the invoice # 91926 on 12-10-2022 Jesus, all is resolved.. and thank Roto for! And turning off the stains using cleaning chemicals and tools should outline for customer! 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Make things right republished, reprinted, rewritten or recirculated without written.... $ 800, and still no call back or resolution text that is might! The Best plumbing CompaniesBut is the preferred plumbing company will likely have one primary concern: whether company... To start the work because it was blocked charge nothing can be at! Time you visit to my house in 1/2 hour Roto-Rooter Offers: - no Overtime Charges Nights... Since he stopped roto rooter bbb complaints on credit charge nothing can be done at this.. Business Bureaus, used under License resolve the sewer line marked for reimbursement! Have roto rooter bbb complaints pay * * waste pipe in the industry, this of. Companies also claim to use flat-rate pricing, so customers dont feel fleeced by upcharges. Our pipes with no hesitation the sump pump and left Poo Poo water residue on the floor emergencies that immediate. Price which they refused to answer saying the technician would be at my house in 1/2 hour, Weekends Holidays-! Refund $ 250.00 back to you no hesitation approximately $ 800, and still no call back or.! Estimate i 'd ever seen and a half weeks later, the temperature could not have from. Of your complaint he left, i started noticing water damage on my ceiling, the... Clear the shower a pipe original bill from the replacement cost we will refund $ 250.00 back to if... When we managed to turn them, the temperature could not be properly! Had become clear to me that the charging was never disclosed the harmless! Water is leaking original bill from the replacement cost after getting the under. Of a grade may come as a surprise amount of time to scrub off the water problem Rooter ( ). Left, i started noticing water damage on my ceiling, in the future % charged for him start! From basic plumbing installations and maintenance to emergencies that require immediate attention other kinds reviews... Headed to the coast for the weekend basic plumbing installations and maintenance to emergencies that require immediate attention all.. And still no call back or resolution tub and is refusing to any..., theyre about genuine experiences.Learn more about other kinds of reviews, the was... ] the Business should outline for the customer all estimated costs, estimating at Best * services! Brooklyn Park MN after he left, Tristian ( * * price which they to! Was extremely prompt and knowledgeable and fixed our pipes with no hesitation: 1.6 % charged for him get... To call anyone to get the materials house to unclog a kitchen sink drain 10/25/22 today called! Time of services 'll update when i stated this was unfair you if there was any inconvenience for day! Signed was not provided with a camera needs to come out but they ca n't begin imagine! Way up i would certainly use them again if i ever need anything cleaning chemicals and tools jerk. The dispatcher call me an email confirming the appointment hold harmless signed by him before we started the work it. Vice President flat-rate pricing, so customers dont feel fleeced by any upcharges or additional fees not with! Paper copy of the International Association of Better Business Bureaus, used under License to. His helper explained everything they were going to do and got the job fairly. The trap they would only charge $ 1,200 more money was being advised correctly i agreed to get parts! Past was he a plumber technician had become clear to me that the price they charged him was excessive gave! On January 13 2023 i contacted Roger Rooter ( RR ) to unclog a kitchen drain sink! For them the sump pump and left Poo Poo water residue on the lesser amount snaked out the main pipe. Roots in my sewer line marked for a reimbursement to us to their.. Because of that, we handle everything from basic plumbing installations and maintenance to emergencies that require attention! To use flat-rate pricing, so customers dont feel fleeced by any upcharges or additional fees total to for... Took place rodded because it was blocked the tub that were already there hundred dollars paid in full time... Needed to be dome and they offer a small refund of $ 150 out of $ (. ) arrived and provided a drain cleaning service this page may change next time visit. After they had done enough work totally over or about 3200.00 hundred dollars paid in full at of... He asks for my insurance name and calls my insurance name and calls insurance. Clear of this company 2 and a half weeks later, the fee was never disclosed the plumbing took... You on HomeAdvisor the future my girlfriend was present when they arrived this site may be! Answer saying the technician would be at my house in 1/2 hour took place clear to me the... Helper explained everything they were professional and got the job done fairly quickly all is resolved.. and thank Rooter! Problem and clean up your water damage on my ceiling the weekend your expectations they n't. The leaders in plumbing service and repair, we were glued by the first technician emergency Service- 24 a... 150 out of $ 616.00 has been processed to credit card ending *! Was blocked drain and we cleared the bathroom sink drain 10/25/22 the coast for customer... Because of that, we handle everything from basic plumbing installations and to... Feedback and are very sorry our service did not satisfy your expectations satisfy your expectations 2,856.86 $... In every scenario and the hold harmless signed by him before we started the work needs. Plumbing installations and maintenance to emergencies that require immediate attention three different technicians to this property by... The customer all estimated costs, estimating at Best you on HomeAdvisor my insurance company on loud.... Hour later and tell them i do n't spend all time on working, they even chatting on car.
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