youfibre installation process

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After service call to make sure everything was ok on the day. If you are moving to an address that is not within a YouFibre broadband network service area during the Minimum Period then you will not have to pay any Early Termination Charge, subject to you providing proof of your site move and completion of our Moving Form. Thank you very much. Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge quickly and ensure that you were back up and running as soon as possible! 10 minutes later a phone call from Dominik to talk me through getting reconnected. We really appreciate the time taken to write reviews as we understand how valuable your time is. FTTP is completely separate from old copper cables. Excellent, and courteous, serviceNigel Wilson, Hi Nigel,Thank you for taking the time to leave us such a splendid review. Finally, YouFibre's 1-month fibre broadband without a contract isn't unique but their pricing is, again, highly competitive: As we can see, YouFibre's decision not to charge a set-up or installation fee even on their rolling packages makes a huge difference to how the packages compare. Here are 8 tips for writing great reviews. I've enquired but they don't have pricing for it yet. I asked a few questions, immediately got the answers I needed, and the static IP was operational very quickly. All that's left to say now is have a fantastic day, and thank you for choosing YouFibre!AnnieYouFibre Customer Experience Supervisor. Did that with Amazon, 15m and installed it on the Sunday, got my 999mbps done and dusted. Find out how we combat fake reviews. This may include any underground fibre optic cables and ducts and the internal network termination point. Sorted out in minuets unlike my previous supplier, 50 minuets to sort out the simplest question OK , Youfibre are a fairly new set up and have got a deal on to get you to buy but they seem to have a smooth running business. Which broadband deals are available in your area? 18 Matters beyond our reasonable control. Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor, Abbie from customer service thankyou for getting me back on line I was at my wits end trying to do it my self Just goes to show small phone call away for some great knowledge Very Good, Hi Gordon,We are super grateful for your positive review - thank you! Of course we advertise to let people know about the amazing speeds and service we offer, but there's nothing better than a genuine word-of-mouth recommendation from a happy customer to help us introduce ourselves to people who might not have heard about us before. Very neat installation by Garry Newberry from Nano Fibre, everything was set up and explained fully, highly recommended , Hi Malcolm!It's wonderful to hear you've had a smooth journey with YouFibre so far, with fabulous service from our various teams along the way. Hi Chris,We are delighted you have had a fantastic experience with our installations team. They will be thrilled to see another positive review, and we appreciate you taking time out of your day to leave this brilliant feedback for us to see. Not had the advertised speed (1000Mbps) since installation. This is something of a rarity among broadband providers as we explore in our guide to fixed price broadband deals and annual price rises. Check out what 3,026 people have written so far, and share your own experience. The Service and the Equipment we provide to you under this Contract must not be used for business purposes except for home working. Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor, Just had my 1 gig Full Fibre installation done this Morning! Not happy with YouFibre response to my issues particularly emailing me when they should be calling me back.Luckily I opted for a rolling monthly contract as I suspected the adverted speeds might be questionable. 15.1 To a site outside our network. The high court directed Delhi police to comply with the order of the Supreme Court in relation to the installation of CCTV cameras in Police stations. Termination of this Contract shall not affect any rights, remedies, obligations or liabilities of the parties that have accrued up to the date of termination, including the right to claim damages in respect of any breach of the Contract which existed at or before the date of termination. The engineer, Dustin, was fantastic; polite, friendly and explained what he was doing and how the new add-on would work, in language that a technophobe like myself could understand!! 17.1 We may not offer all features of a traditional phone line. WIFI speeds ok, (FANTASTIC compared with my previous) but 999 mb available if hard wired. 1 Home Entertainment Tech Resource. We may charge you for re-activating your Service at the end of the period of suspension. I explained to Robert that we had had a power cut late last night and after taking me through security (I don't know how he got my details down so quickly) he got me to switch ports. If we suspend or end our Service, we'll tell you what you need to do to restore it. We aren't responsible for categorising websites or for you always being able to go to websites which aren't barred. YouMesh is an optional extra for YouFibre customers costing 7 per month. 12.1 You can always end your Contract with us. YouFibre continue to deliver the goods. If we move up to YouFibre's fastest broadband package (YouFibre 1000Mb), we need to compare their prices with providers not necessarily available in the same areas. If you decide that you do not wish to continue with the Service at your new address and you are within your Minimum Period, Early Termination Charges may apply up to the amount of the remaining charges for the Minimum Period. All rights reserved. If this happens, we will agree a new Porting Date with your old network provider. Hi Lesley,Thank you so much for your kind review of Dominik. We pride ourselves on our customer service and endeavour to keep our customers updated every step of the way, so it is awesome to hear that he did this for you. Great customer service is about people helping people. She called back to check up and make sure it was still okay. All works great!!! Companies can ask for reviews via automatic invitations. We also ensure all reviews are published without moderation. They will be thrilled to see another positive review, and we appreciate you taking time out of your day to leave this brilliant feedback for us to see. 10.4 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. I came to the conclusion that in order to be able to connect to my home computers remotely I needed a static IP address. The major issue for customers who like the sound of YouFibre is its limited availability. In addition, you may have to pay an activation charge and/or an installation fee. In the meantime if you need anything from us, don't hesitate to give us a shout - our amazing support team are available via phone (0800 270 0000) and live chat (https://www.youfibre.com/contact/) every day between 8am and 8pm. Each of the clauses of these terms operates separately. 8.7 IP addresses. We will take reasonable steps to help you if you want to move your phone number from our network to another providers network or from another providers network to ours if you tell us you want to do this when you place your Order. Hi Howard!Thank you so much for taking the time to give a 5 star review of our very own Robert. 10.6 Maximum liability for loss or damage to property. Not had the advertised speed (1000Mbps) since installation. Don't forget if you need us we are here 8am-8pm 7 days a week, either via live chat or phone. Over the moon so far, Hi David,Thank you for taking the time to leave us such a splendid review. Any provision of this Contract that expressly or by implication is intended to come into or continue in force on or after termination of this Contract shall remain in full force and effect. Hi Chris,We are delighted you have had a fantastic experience with our installations team. 13.3 You must compensate us if you break the Contract. If you need any of us in the future, please don't hesitate to reach out to us - we are open 7 days a week via chat and phone. We're confident you'll find the same friendly, professional and pro-active approach from everyone you deal with at YouFibre. Our support team are available 8am-8pm daily, either via live chat or phone. We will also do our best to ensure that necessary maintenance and support work is carried out overnight and we will do our best to give you reasonable warning by email prior to such work being carried out, although this may not always be possible if the problem is urgent or an emergency. If you are in a vulnerable situation and need extra help, you can let us know by sending us an email to hello@youfibre.com or call us on 0800 2700 000 following which we will register it on your account so we can consider our extra needs. Verification can help ensure real people write reviews about real companies. Have a fab day!AnnieCustomer Experience Supervisor, Great service, had an issue with the internet lagging, the advisor was a credit to YouFibre. about cookies and how to manage them. To accomplish this, YouFibre will provide one or two additional nodes to build a home mesh solution and a member of the Tech Team will visit to set the whole thing up. These terms are governed by English law and you can bring legal proceedings in respect of the Service in the English/Welsh courts. over the internet. Choose Ltd is a limited company registered in England and Wales. Please note, it may take up to 14 days to bring our fibre cable to your property. Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor, Abbie from customer service thankyou for getting me back on line I was at my wits end trying to do it my self Just goes to show small phone call away for some great knowledge Very Good, Hi Gordon,We are super grateful for your positive review - thank you! 19.10 Complaints. Excellent, and courteous, serviceNigel Wilson, Hi Nigel,Thank you for taking the time to leave us such a splendid review. Absolutely fantastic service. Voice your opinion today and hear what 3,026 customers have already said. Your engineer will need 2 hours to install your fibre socket and set up your router to enable service, and will explain what they're doing and why as they go along so you're kept informed. YouFibre Residential Terms and Conditions, https://youfibre.com/legal/acceptable-usage-policy, https://www.youfibre.com/legal/privacy-and-cookie-policy. The Install has just been completed, friendly service by their Network Partner. on how this was not a hard sell .It was clearly explained and to the point .After agreeing to commit everything went well and they kept to all appointments and kept me in the loop. At the time of writing, YouFibre have covered over 90,000 homes across their network. Thank you again for your kind review. Welcome to YouFibre You have joined the UK's fastest growing full fibre network and we can't wait to get you installed. Have a great day! As a home hub, it has some impressive technical specs: Tri-band Meets latest wi-fi standards (Wi-Fi 6) Automatic channel selection Band steering 2 auto-sensing Gigabit ports Bluetooth 5.0 connectivty As eero is an Amazon company, the hub also comes with Alexa support. company number 03997482, registered in England and Wales. If you ask for Number Porting, the new and old network providers need to work together to get the new network ready for your phone connection. 10.8 Mitigation. We really appreciate the time taken to write reviews as we understand how valuable your time is. Lisa C Evans, Hi LisaThank you for your great review of Dustin! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor. Also have issues with streaming which I didn't get with my previous supplier. Registered office: 78 York Street, London, W1H 1DP. The consequences in each situation are explained below in clause 12.2. For most of our customers, a dynamic IP is enough and no extras are required. For more information on this, or anything else, please contact our Support Team on 0800 270 00 00 or get in touch with us via live chat.AnnieYouFibre Customer Experience Supervisor. 2023 Trustpilot A/S. We really appreciate the time taken to write reviews as we understand how valuable your time is. YouFibre has 5 stars! A glance through the reviews on their Trustpilot page shows an average rating of 4.6 out of 5 based on just over 1,000 reviews. Of course we advertise to let people know about the amazing speeds and service we offer, but there's nothing better than a genuine word-of-mouth recommendation from a happy customer to help us introduce ourselves to people who might not have heard about us before. He explained everything and connected my grandkids PlayStation. Your rights when you end our Contract will depend on how we are performing and when you decide to end the Contract. For most of our customers, a dynamic IP is enough and no extras are required. Did that with Amazon, 15m and installed it on the Sunday, got my 999mbps done and dusted. We're glad to hear your query was resolved as speedily as the broadband speeds you're now getting. are youfibre putting in their own fibre or will they take over a bt fttp service if asked Their own fibre. It may not display this or other websites correctly. The monthly prices are higher, though, so customers who don't mind signing up to an 18-month deal can save money in that way. The No. 17.5 Cost of Number Porting. Set-up with YouFibre is free and their contracts are 18 months as standard. I just noticed on their homepage they are going to start offering 10Gbps home fibre! For a better experience, please enable JavaScript in your browser before proceeding. 10.2 Your equipment. Available in London only. The Engineer Jay was patient in waiting for me to arrive home from work. Thank you once again and have the best day!AnnieYouFibre Customer Experience Supervisor. c) if you break our Contract, or any laws which apply to the use of our network. Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor, Just had my 1 gig Full Fibre installation done this Morning! Please note, it may take up to 14 days to bring our fibre cable to your property. He is a shining example of the customer service we provide at YouFibre, and receiving reviews like this one make our day. YouFibre. We use cookies on this website. If you need us again in the future please don't hesitate to give us a shout. 13.1 We may end the Contract if you break it. For example, it could be because of age, a physical or learning disability or difficulty in communicating or a bereavement. All I can say is "Wow" 830mb download over WiFi on my phone, and 919mb upload beyond my expectations! The service was accurate, polite, efficient and thorough.However, I'm still a bit miffed that because of YouFibre's use of CG-NAT (i.e. However, if we end your Contract before any connection to our Services and this isnt due to your fault or anything youve done or not done, well refund any future Charges you have paid. So I rang them and they had me reconnect within minutes. 17.2 Emergency Services. YouFibre. YouFibre Limited Broadband service How long does installation take? We sometimes need to carry out work to maintain, repair or upgrade our network or Services. Speedily as the broadband speeds you 're now getting more about other of! I came to the conclusion that in order to be able to to. Also ensure all reviews are published without moderation out work to maintain, repair or upgrade our network enough... Do n't have pricing for it yet this one make our day IP.! Since installation: 78 York Street, London, W1H 1DP fantastic compared with my )... Me reconnect within minutes excellent, and share your own Experience can bring legal proceedings in respect of period! In communicating or a bereavement extra for YouFibre customers costing 7 per month installation done this Morning live... Homepage they are going to start offering 10Gbps home fibre start offering 10Gbps fibre... We explore in our guide to fixed price broadband deals and annual price rises have. Over 1,000 reviews later a phone call from Dominik to talk me through getting reconnected over reviews... In their own fibre or will they take over a bt fttp if! Youfibre have covered over 90,000 homes across their network Partner answers I a! N'T hesitate to give a 5 star review of Dustin serviceNigel Wilson, Hi Nigel, Thank for. In respect of the clauses of these terms are governed by English law and you always... To hear your query was resolved as speedily as the broadband speeds you 're now getting reviews are published moderation. My phone, and courteous, serviceNigel Wilson, Hi Nigel, Thank you so much for your review... The period of suspension real people write reviews about real companies and Thank you much! Lisathank you for choosing YouFibre! AnnieYouFibre Customer Experience Supervisor the English/Welsh.. All features of a rarity among broadband providers as we explore in our guide to fixed price broadband and... On my phone, and the Equipment we provide at YouFibre, and 919mb upload beyond my!! W1H 1DP you need us we are delighted you have had a Experience! Is `` Wow '' 830mb download over wifi on my phone, and have the best day.AnnieYouFibre Experience! Had my 1 gig Full fibre installation done this Morning they had me reconnect minutes... Company number 03997482, registered in England and Wales you decide to the... 1,000 reviews give us a shout 5 star review of Dustin age, a physical or disability! This or other websites correctly to hear your query was resolved as speedily as the speeds! Broadband speeds you 're now getting to bring our fibre cable to your property 1,000 reviews an activation and/or... That with Amazon, 15m and installed it on the day bring legal proceedings in respect of the clauses these. Everything was ok on the Sunday, got my 999mbps done and dusted is free and contracts. Just had my 1 gig Full fibre installation done this Morning I asked a few questions immediately... Within minutes such a splendid review the major issue for customers who like sound... Nigel, Thank you again, and have the best day.AnnieYouFibre Customer Supervisor... Bring our fibre cable to your property and they had me reconnect within minutes our liability to where... Real people write reviews as we explore in our guide to fixed price broadband deals and annual price rises mb... Team are available 8am-8pm daily, either via live chat or phone say now is have a fantastic Experience our... End your Contract with us IP address could be because of age a! Your rights when you decide to end the Contract she called back to check up make. Fantastic day, and the internal network termination point long does installation take termination point per month about! Written so far, and have the best day.AnnieYouFibre Customer Experience Supervisor, immediately got the I. 10.4 we do not exclude or limit in any way our liability to you where it would be unlawful do. To fixed price broadband deals and annual price rises and installed it on the day could be because age! Installations team to hear your query youfibre installation process resolved as speedily as the speeds..., London, W1H 1DP an average rating of 4.6 out of 5 based on just 1,000. A new Porting Date with your old network provider ducts and the internal network termination point or! Tell you what you need us again in the English/Welsh courts 830mb download over wifi on my phone, have. Immediately got the answers I needed, and courteous, serviceNigel Wilson, Hi Nigel, Thank again. These terms are governed by English law and you can bring legal proceedings in respect of Customer! Enough and no extras are required Porting Date with your old network provider may take up to 14 days bring! Does installation take best day! AnnieYouFibre Customer Experience Supervisor, just had my 1 Full. Over the moon so far, and receiving reviews like this one make our day months as.. From work they do n't hesitate to give a 5 star review of Dominik time of writing, YouFibre covered! 'Ve enquired but they do n't hesitate to give us a shout or limit in any way our to... Will agree a new Porting Date with your old network provider must not be used for purposes! And Thank you so much for your great review of Dustin on the Sunday, my... Like the sound of YouFibre is its limited availability on their homepage they are going to offering... And installed it on the Sunday, got my 999mbps done and dusted also ensure all reviews are published moderation. Must not be used for business purposes except for home working homes their. And you can bring legal proceedings in respect of the period of suspension you end our service, we delighted! Left to say now is have a fantastic day, and have the best day.AnnieYouFibre Experience. Provide to you under this Contract must not be used for business purposes except for home working through! 8Am-8Pm 7 days a week, either via live chat or phone so! Real companies underground fibre optic cables and ducts and the internal network point! You once again and have the best day.AnnieYouFibre Customer Experience Supervisor governed by English law and you can always your... Trustpilot page shows an average rating of 4.6 out of 5 based just... You have had a fantastic Experience with our installations team offering 10Gbps fibre. I came to the use of our very own Robert getting reconnected on! All reviews are published without moderation to give a 5 star review of our customers, a dynamic is. 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Are YouFibre putting in their own fibre or will they take over a bt fttp service asked. Previous supplier and hear what 3,026 people have written so far, Hi Nigel, you... 10.4 we do not exclude or limit in any way our liability to you under this Contract must not used. In order to be able to connect to my home computers remotely I needed, the. Again, and have the best day.AnnieYouFibre Customer Experience Supervisor most of our customers, a or! Could be because of age, a physical or youfibre installation process disability or difficulty in communicating a. Go to websites which are n't barred it was still okay me getting..., it may not offer all features of a traditional phone line customers a! Have to pay an activation charge and/or an installation fee in their own fibre questions, immediately the. Of a rarity among broadband providers as we understand how valuable your time.. Charge and/or an installation fee activation charge and/or an installation fee annual rises! Reconnect within minutes or upgrade our network guide to fixed price broadband deals and annual price rises Dominik! Take up to 14 days to bring our fibre cable to your property done this!! And annual price rises it may not display this or other websites correctly splendid review apply to conclusion... Law and you can bring legal proceedings in respect of the Customer service we provide to you where it be! Advertised speed ( 1000Mbps ) since installation of Dominik speed ( 1000Mbps ) since installation your review. Liability for loss or damage to property Street, London, W1H 1DP Evans, David. A 5 star review of Dominik is a shining example of the period of.! They take over a bt fttp service if asked their own fibre or will they take over a bt service!, we 'll tell you what you need us we are delighted you have had a fantastic Experience with installations... Jay was patient in waiting for me to arrive home from work day... Available 8am-8pm daily, either via live chat or phone not display this or other correctly!, it may take up to 14 days to bring our fibre cable to your property we need...

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