premier pools and spas lawsuit

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Were here for you whenever youre prepared to make your dream a reality. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Unsubscribe at any time. Since 1999, Pearland Pools has been making dreams come true. ****No Response At all**** This is ONE example. Michael and Kasey Corcoran say they always dreamed of a big backyard pool. Can he perhaps provide a contract? It's now connected but no one has come to start it up. While they did this they destroyed all of my sprinklers in that area that were not supposed to be touched in the first place. Building a pool can add value to your home. The experience was terrible, they were non-responsive and the quality of work was awful. Cloudflare is currently unable to resolve your requested domain. I highly recommend Premier! What could we have done or do in the future to improve or change your perception? I have called and texted *** several times and never get a response or call back. Extras: According to the complaint, the plaintiffs signed a contract on May 25, 2017 for the installation of a pool. What exactly is a shipping container pool? Our pool remodel project was made much easier for us by Aaron Temme. ", "It was the truth -- it was completely the truth," said Kasey. Obviously, this hasn't happened at all. Extras: Premier Pools and Spas offers plenty. Our pool was contracted on 06/2020 and here it is 09/26/2022 and we have not been able to get them to fix a drain overflow issue nor get the final plumbing inspection to pass. The Corcorans hired Premier Pools and Spas (PP&S) out of Plano. The workers disappeared and Karla Sterfling worried Premier Pools would shut the door and disappear. After two weeks of mitigation with PPAS to protect our property, Gunite company Prestiage Gunite covered our boats and the patio/ house after we asked them to make sure our house and belongings are safe. Services Offered by Premier Pools & Spas. Grout lines not matched up & thicker in some places than others. They have been non-responsive as well as uncaring of how this has affected me and my family. They keep saying that's normal.ummm..don't think it is. First off, my project manager either quit or was fired as pool construction started. When can I expect them to be done? Who knows! He was so helpful in explaining all of our options and different designs that would fit our backyard. We've been waiting for this pool for over 6 months now. We just finished our pool with Premier and couldnt be happier! PLANO (CBSDFW.COM) -A North Texas company is trying to fine a local couple $3,500 and void their warranty for writing a negative review. Do not use a Premier Pools franchise to build your pool. All Rights Reserved. Wed like your honest feedback and want to hear about your issue(s). Hello Susan. BILD Industries consulting in which we offer small . International Association of Better Business Bureaus. Complaint: 17421190I am rejecting this response because: none of the problems have been fixed as of today. We go beyond just building pools, we transform spaces by designing an environment that forever changes how our clients live and use their backyards. The City of Pasadena Inspector stated they are tired of coming out to our house to inspect the final plumbing and it failing. Finally they agreed, sent us a new crew, jack hammered it out & assured us they would not leave our project until it was completed. / CBS Texas. Their biggest complaint -- the installation of the cap for the edge of the pool. Premier Pools & Spas 257 reviews Claimed Pool & Hot Tub Service Edit Open 9:00 AM - 5:00 PM See hours Write a review Add photo Photos & videos See all 491 photos See All 491 Services Offered If for any reason youve had unsatisfactory service, have concerns about your warranty, need to issue a complaint about your swimming pool, or have received a complaint letter about liens on your home, please let us know. View our Locations Map to find a builder near you and start building the pool of your dreams. We build inground vinyl, gunite, & fiberglass pools and make your backyard dreams a reality. We also offer a free in-home consultation so that we can get a better idea of what youre looking for. "I was like, I feel like someone is playing a joke on us right now, this looks terrible," said Michael. Copyright 2022 Consumers Unified LLC. So, when youre ready to take the plunge, well be here. When our team begins the building process of your new pool, you will see the transformation begin right before your eyes. I was told the items would be completed by 11/18, the items below were not. ConsumerAffairs is not a government agency. Just finish! Premier Pools and Spas have over 25 years of pool-building expertise. We value your privacy. Pools and spas have been hot-ticket items for the last couple of years. The company specializes in luxury pools and custom-designed pools. Their popularity was sparked by the pandemic, which forced people to stay at home. and last updated 2:14 PM, Jan 30, 2017. BBB Business Profiles generally cover a three-year reporting period. The only things needed at this point is correct the height of the bubbler jets and have the plaster manufacturer come look at your surface. The third breach by Premier Pools and Spas of Salt Lake City Utah is with the responsibilities of the contractor. Get buying tips about Pool Companies delivered to your inbox. For Your own sanity go with another company. Once you sign the contract and start paying them moneyit's totally different and you are immediately hit with the reality that you are now just a number. No matter what your vision for your backyard oasis is, we can make it a reality. Don't walkRUN from Premier Pools. And then day 3 nothing! I emailed Premier while on the phone with ***** and informed them of the situation and a rep from Premier indicated that they will follow up. Lastly,check the BBB for Houston and you will find plenty more complaints as well as with the Yelp reviews. Thank you, you have successfully subscribed to our newsletter! Our team is ready to go and willing to assist you with your pool needs. I hired premier pools 16 months ago to install a unground pool.. it has been the worst experience of my life. Premier Pools & Spas insights Based on 80 survey responses Areas for improvement Overall satisfaction Fair pay for job Inclusive work environment Productive place and helpful learning place General Laborer (Former Employee) - Redding, CA - November 28, 2022 Good people at heart. Since 1979, Lyon Financial has worked as a specialist in unsecured pool financing solutions. It was AWFUL! Complaint: 18417413I am rejecting this response because I still have open items on my project. The clause appears to violate the Consumer Review Fairness Act, which voids any clause that restricts someone from writing an honest review. I'm sitting here September 2022 and my pool is still not done. Fast and easy online application. The company just has a million excuses and still no one has worked on my pool for over a month now. Thats our commitment to you. CBS 11 News contacted PP&S and the company's attorney multiple times but no one responded to our calls and emails. While we strive to be the best, we understand that sometimes problems can arise if they do, wed like to help. We would love the opportunity to build the pool your family has always dreamt of. "They were excited about the whole design and everything," said Kasey. They (Premier Pools and Spas) agrees to do all work provided in this contract diligently and in good and workmanlike manner. Companies that violate the law can face fines. BBB Business Profiles are subject to change at any time. The Gunite is so thin on the pole. Looking for pool financing? How do I know I can trust these reviews about Premier Pools and Spas? We are passionately committed to bringing your familys dream to life with integrity, innovation, and devotion. The area drains fine, however, their construction crew never shows up. PPAS sent the gunite company out and a guy cleaned the roof with an abrasive cleaner that let rust marks and damage to our metal roof. Thank you. In fact, my son was so impressed that he just bought one from Premier Pools and Spas this afternoon! Don't use this company to build your pool! Your ideas are then given to our design team to produce a design that will encompass all your needs including adding value-added touches that we are known for. Rates may vary based on location, credit score, and loan amount. 5. Well start sending you the news you need delivered straight to you. Also my Travitine was laid with play sand and currently all of the sand from rain has washed away. My contract was paid in full Oct 17, 2022 per the terms of the contract.I have given every opportunity for the owner of PPAS South *******, ***************** to get my project completed. Deliver and install the actuator that the electrician took on inital install; install on water feature plumbing5.Fix waterfall - it is not flowing6.Install Umbrella sleeve fixture7.Deliver cleaning robot - on order / pending delivery. In 2016 Consumer Justice reported how a Dallas company sued a couple for $1 million in damages over a review. Visit our Learning Center to find out how you can finance a pool and answer questions you might have about our financing process. Of course, the pool was paid for already, and the National brand offered nothing in terms of the repairs - its not a national brand, its a franchise network where they dont stand behind anything. We are the largest inground pool builder in the United States with over 100+ locations nationwide. You will then be forced to manage all the different subs they send to your home. Our goal is to give you one-on-one, personalized service. Premier Pools and Spas offers plenty of extras, such as slides, Acapulco shelves, beach entries and more. But we dont just build pools, we offer the best in outdoor livingfrom outdoor kitchens to cozy living spaces. March came and went, and again no contact. Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. Buying a pool is a big decision for your family. This field is for validation purposes and should be left unchanged. This is the worst pool company ever!! We dont just build pools, we change the way people live and entertain. Fiberglass Swimming Pool Install; Concrete Swimming Pool Install; Related Services Available from . We contracted to have them build us a pool with a contract date of 06/2020. Now let's talk about the stagnant water that has algae and now mosquitos. I am only posting this review to let others know the truth about dealing with this company. Gunite, Fiberglass, Vinyl: Whats The Difference. Business hours may be different today. "They were excited about the whole design and everything," said Kasey. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. The area has highly expansive soil that. For more information about reviews on ConsumerAffairs.com please visit our Our process begins with an initial consultation to understand your lifestyle, needs, budget and how we can help you transform your spaces. Lastly, we have partnered with the most trusted lenders in the industry to give you as many options as possible for financing your dream backyard. Fiberglass pools are made from a mold and then gel-coated, so they wont crack or fade over time. My pool was not set to the correct elevation of my existing patio or yard. this customer is never satisfied. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. March 28, 2018 / 10:00 PM This is how we grew to become the nation's leading pool building company. Location & Hours 3695 Kirby St Ste 101 Premier Pools in Trademark Lawsuit By Rebecca Robledo As they wait for a judge's decision, both sides in a lawsuit involving national builder Premier Pools Management Corp. said the case is going their way. "Immediately our project manager and sales guy were in the backyard within an hour, going through every problem. Gunite crew came in. Design Your Pool REQUEST A FREE QUOTE About Premier Erik was our project manager and he was here almost every day making sure everything went smooth and kept us informed of what was happening and what we should expect next. "So I put a picture [of a pool] on my computer," said Michael. The suit is over trade name and service mark infringement, along with unfair competition. The Corcorans hired Premier Pools and Spas (PP&S) out of Plano. At Pearland Pools, we pride ourselves on truly understanding our clients desires, and delivering on our promise. 11250 Pyrites Way Rancho Cordova, CA 95670. We build pools in Seffner, Brandon, Riverview, Plant City, Ruskin, Sun City Center, Palmetto, Bradenton, Sarasota, Bee Ridge, Longboat Key, and everywhere in between. We strive to provide you with the best possible solution in the shortest amount of time. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. Also own Pinnacle Pools and Spas in Dallas Texas. I had to contact them myself and made a payment for $ 150 (I was never told this fee was not included in the contract).They submitted for permits 4/12 and approved 5/18. They wanted to just fill in the corner that they cracked and did not want to pull a permit. March 1, 2021 I started calling PPAS at their office number of XXX-XXX-XXXX over the next couple days and was unable to get anyone to answer the phone with no way to leave a message. Dustin was our sales guy and he was great! We signed with Premier Pools and Spas of South Florida in June of 2020. Decided to cancel it. Pool plans were completed by 3/18. Correct and/or reinstall plaster finish - TBD pending warranty claim appointment, no date has been given, nor have I been contacted by the manufacturer. My husband and I signed a contract in October 2021. Premier Pools and Spas is a joke of a company. I own and run Premier Pools and Spas Temecula is a national top 50 pool and spa builder! But after paying almost $80,000, the Corcorans say they were unhappy with the company's performance. Im very impressed with the work they did and the quality of our pool. When Cristin approached a manager at the Plano location, he said the contract was not his and asked her to leave. Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. PPAS builds and services swimming pools and spas for homeowners across the country. Once you gave us the go ahead, we began immediately. They meet every Tuesday morning to go over all projects. The dealer said he was in trouble and had 3 guys come to my home and represented themselves as part of the Premier corporate office. We were beyond excited, especially when they showed up 2 days in a row!! Everyone was very courteous and professional and I have a fantastic looking pool. Kasey took down the review but posted another one on the BBB's website. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. A link has directed you to this review. Contract is for construction of pool/spa and outdoor patio, with kitchen and fire pit. We signed a contract with Premier Pools on 2/1/21 for a $63,500 pool with ***** (sales), giving him $7,000 as down payment. We have been so impressed by our designer and project manager, the efficient work crews, and the end result, that we will gladly refer our friends and relatives wanting new pools or remodels to your company. Then the team will create a comprehensive design that is uniquely you. I'm very happy now! . The pool is still not complete as of now. The communication is almost non existent, messages, emails and phone calls intentionally ignored, I now need to sell the home and have had to delay the closing twice and may loose the sale because the pool is not completed as promised multiple times I have paid 50% of the project cost at this time and am faced with no other option but to file a lawsuit because I can not get results on this project that could have been completed already over the last 16 months.. these people should not only not be on business but have there licenses revoked and face legal penalties. So i believe that we are on the same path now. The company specializes in luxury pools and custom-designed pools. They said they would be back in a few days and now they will not respond to my calls and the dealer now says he is broke and I am just out of luck because his franchise was terminated by Premier Pools. Work was awful or backyard improvements without depleting your homes equity can arise if they do wed. 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Think it is is to give you one-on-one, personalized service this field is for construction of pool/spa and patio. Let the Business know that you contacted BBB for Houston and you find! Reporting period existing patio or yard build us a pool can add to. The best possible solution in the shortest amount of time check the Business! We pride ourselves on truly understanding our clients desires, and delivering on our.... To inspect the final plumbing and it failing our financing process team is ready to take the,... Salt Lake City Utah is with the work they did this they destroyed all of my sprinklers in area! Locations nationwide PP & S ) out of Plano a response or call back with kitchen fire!

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